Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Handled website (handled.build) and any services, deliverables, software, automations, AI agents, or work product (collectively, the "Services") provided by Christian G Flair LLC, a Florida limited liability company doing business as "Handled" ("Handled," "we," "us"). By accessing the website, purchasing a Service, or signing an engagement document with us, you ("Client," "you") agree to these Terms.
1. Services
Handled provides AI automation consulting, design, and build services for small businesses, including but not limited to: discovery and strategy ("Game Plan"), done-for-you automation builds, AI receptionist deployment, CRM and content systems, and ongoing retainer support. Specific scope, deliverables, timeline, and price for any engagement are defined in the order page, invoice, or written statement of work agreed between the parties.
2. Fees, Payment, and Refunds
- Fees are stated on the website or in an order page and are billed in U.S. dollars via Stripe.
- The Game Plan ($497 or current published price) is delivered as a one-time strategic engagement. Because work begins immediately upon purchase and includes proprietary materials, the Game Plan is non-refundable once delivered. If we have not begun work, you may request a full refund within 48 hours of purchase.
- Build engagements are quoted per project. A 50% deposit is due before work starts; the balance is due upon delivery. Deposits are non-refundable once development begins.
- Monthly retainers auto-renew until canceled. You may cancel at any time before the next billing cycle by emailing us; the cancellation takes effect at the end of the current paid period. Past months are not pro-rated or refunded.
- Late payments accrue interest at 1.5% per month or the maximum permitted by Florida law, whichever is lower.
3. Client Responsibilities
To deliver the Services we need timely access to your accounts, data, and decision-makers. You agree to:
- Provide accurate information and respond to requests within a reasonable time (typically 3 business days).
- Hold valid licenses for any third-party software, data, or content you ask us to use.
- Comply with all laws applicable to your business, including TCPA, CAN-SPAM, HIPAA (if relevant), and state licensing rules.
- Approve or revise deliverables within 7 days; otherwise they are deemed accepted.
4. Intellectual Property
- Your data and brand remain yours. We claim no ownership of your customer lists, content, recordings, or trademarks.
- Custom deliverables built specifically for you (e.g., your AI receptionist's prompt, your custom workflow) are licensed to you for unlimited use in your business upon full payment.
- Handled tools, templates, frameworks, code libraries, and methodologies remain our property. We grant you a non-exclusive, perpetual license to use them as embedded in your deliverables, but you may not resell, sublicense, or reverse-engineer them.
- We may use anonymized, aggregate insights from engagements to improve our Services and create case studies. We will not disclose your identity in case studies without written consent.
5. Confidentiality
Each party will protect the other's non-public business information with the same care it uses for its own confidential information, and at minimum reasonable care. Confidential information may be disclosed only to employees, contractors, or service providers with a need to know and bound by similar obligations. This section survives termination for three (3) years.
6. Third-Party Services
Our Services rely on third-party providers including but not limited to OpenAI, Anthropic, Vapi, Twilio, Stripe, Google, Meta, Resend, and various CRM platforms. We are not responsible for outages, pricing changes, policy changes, or terms imposed by these providers. You are responsible for any account fees you incur with them.
7. AI Output Disclaimer
Handled deploys generative AI systems (large language models, voice agents, text-to-speech, etc.) on your behalf. AI output can be inaccurate, biased, or hallucinated. You are responsible for reviewing AI output before relying on it for legal, financial, medical, or regulated decisions. We make no warranty that AI agents will produce specific business results, conversion rates, or revenue.
8. No Guarantee of Results
While we work hard, business outcomes depend on many factors outside our control (market, pricing, your team, your offer, ad performance, etc.). We do not guarantee specific revenue, lead volume, conversion rates, or ROI unless that guarantee is stated in writing in a separate signed agreement.
9. Warranties & Disclaimers
Except as expressly stated, the Services are provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by Florida law, Handled disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law, Handled's total aggregate liability arising out of or related to these Terms or the Services is limited to the amount you paid us in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, lost profits, lost revenue, or lost data, even if advised of the possibility.
11. Indemnification
You agree to defend, indemnify, and hold harmless Handled, its members, officers, contractors, and affiliates from any third-party claim arising out of (a) your use of the Services in violation of law or these Terms, (b) content or data you provide, or (c) your business operations.
12. Termination
- Either party may terminate a retainer for any reason with 30 days' written notice.
- Either party may terminate immediately for material breach not cured within 14 days of written notice.
- Upon termination, you owe fees for work performed through the termination date. We will return your data in a usable format within 30 days on request.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The parties will attempt to resolve disputes by good-faith negotiation. If unresolved within 30 days, disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) in Palm Beach County, Florida, under its Commercial Arbitration Rules, except that either party may seek injunctive relief in court for IP or confidentiality violations. You and Handled each waive any right to a jury trial or class action.
14. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with a new effective date and, where possible, communicated by email. Continued use of the Services after changes take effect constitutes acceptance.
15. Contact
Questions about these Terms? Email hello@handled.build.
Christian G Flair LLC · Florida, USA · handled.build